14 Days Returns & Refunds Policy

At InkHive Printers, we strive to ensure you are completely satisfied with your purchase. However, if for any reason you are not entirely happy with your order, you have the right to return it within 14 days of receipt.

Conditions for Returns:

  1. Original Condition: All items must be returned in their original condition. This means they should be unused, undamaged, and in their original packaging with all tags and labels intact.
  2. Secure Packaging: To avoid any damage during the return transit, ensure that all items are securely packaged. We recommend using the original packaging where possible.
  3. Proof of Purchase: A valid receipt or proof of purchase must accompany the returned items.

How to Return:

  1. Contact Us: Before sending back any items, please contact our customer service team at +44 1992 763304 or email us at [email protected]. Provide your order number and details of the items you wish to return.
  2. Return Authorisation: Our team will issue you a return authorisation number and provide instructions on how to proceed with your return.
  3. Shipping: ask us for a return address on [email protected]

Refund Process:

  • Inspection: Once we receive your returned items, we will inspect them to ensure they meet the return conditions.
  • Refund Approval: If the return is approved, we will process your refund within 7 business days. The refund will be credited to your original method of payment.
  • Notification: You will receive an email notification once your refund has been processed.

Non-Returnable Items:

  • Customised or personalised items cannot be returned unless they are defective.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Exchange Policy:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us as outlined above.

Important Information:

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  • If you have any further questions regarding our returns and refunds policy, please do not hesitate to contact our customer service team.

Thank you for choosing InkHive Printers. Your satisfaction is our top priority, and we are here to assist you with any concerns.